Contact Us: Customer Service Phone Number | Freedom Mortgage (2022)

Frequently asked questions

Manage account

Loan offerings

How to set up my online account?

To create a new account select Register Now from the Login page. You will need your ten-digit loan number to set up your account the first time, which can be located on your monthly mortgage statement or Welcome Letter.

How can I view my mortgage information?

Once you have logged into your account you may see more than one loan if you have multiple accounts. You'll see the loan number, property address, next payment due and previous payment that has been posted to your account. For more detailed loan information, select View Details for the loan you want to view.

What are the payment posting times?

Any payment submitted after 10:59 p.m. ET will post on the next business day. Business days for the purpose of payment posting are Monday through Friday. A payment submitted at any time on a Saturday or Sunday will not post until the next business day.

Where do I mail my payment?

Mail your payment to the address provided on your last billing statement.

What is an escrow account?

It is an account, established in connection with your mortgage loan, and managed by Freedom Mortgage, to pay your:

The escrow account does not pay for:

  • Supplemental tax bills, interim tax bills, special or added tax assessments, or any other fees that are not included in your property tax bill

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  • Homeowners association fees

  • Premiums for non-required insurance policies, such as separate personal property insurance

Part of your total monthly mortgage payment will be used to fund the escrow account. If any of the fees being collected for escrow change, this could affect your monthly mortgage payment. For example, if your taxes go up this will make your monthly mortgage payment go up.

I received a letter from Freedom Mortgage with my new loan number. How do I log on?

  • You must first register for an online account

  • Have your new 10-digit loan number and Social Security number ready

  • When selecting a password, please make sure it is at least 8 characters and no more than 21 characters. Your password must also contain at least one letter and one number.

Can I get assistance if I can’t make my mortgage payments?

Please contact us as soon as possible if you won't be able to make your mortgage payment. Depending on your individual circumstances, assistance programs may be available to assist you. If you provide all required information and documentation about your current financial situation, we can determine if you qualify for temporary or long-term relief, including solutions that may allow you to stay in your home.

You can download a Hardship Assistance Request online by logging onto your account and selecting Help Center, then Forms. Print and complete this form and email it to LossMitigation@FreedomMortgage.com or fax it to 1-866-505-0949.

How do I request the payoff amount for my loan?

You can complete a Payoff Request online by logging onto your account and selecting Make a Request. You may also contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 2 p.m. Eastern Time.

You may also send a fax at (877) 233-5843 or mail to P.O. Box 50485, Indianapolis, IN 46250-0401. Please note that we are not able to send a payoff quote to a third party without the borrower's authorization. Check that authorization is provided at the time of the request.

How can I elect to go Paperless?

Login to your account and select Statement from Account Details. To stop receiving paper statements just slide the toggle button over. By enrolling in Paperless delivery, you will receive an email when your statement is available for viewing online. You can opt-out of Paperless at any time.

See more FAQs

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Does Freedom Mortgage offer loans for different property types?

Yes. Freedom Mortgage offers loans for primary homes, second homes (vacation homes) and investment properties.

For primary and second homes, mortgage interest may be tax deductible, depending on how much time you spend in the property. Consult your tax advisor for information regarding the deductibility of interest and charges. For more information about loan options for different property types, contact a home loan specialist at Freedom Mortgage.

What is a refinance?

A mortgage refinance takes out a new loan that replaces your old loan at a different interest rate or new loan term.

What are the benefits of a refinance?

If you refinance with an FHA or VA loan, the process is simple as some FHA and VA products require less documentation than conventional loans and do not require an appraisal, if you qualify. That allows closing to be quicker than a home purchase.

Learn more about your home refinancing options with Freedom Mortgage today.

What is a fixed-rate mortgage?

A fixed rate mortgage locks in your interest rate for the life of your loan.

Your base monthly mortgage payment (principal and interest) will always stay the same if you have a fixed rate mortgage (although your taxes and insurance may change)

If you stay in your home for a long time, a fixed rate mortgage may be more affordable than an adjustable rate mortgage. Contact Freedom Mortgage to learn more about fixed-rate mortgages.

What is an FHA loan?

An FHA loan is insured by the Federal Housing Administration (FHA), an agency of the U.S. government.

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Because one of the FHA’s goals is to help more people become homeowners, FHA-insured loans have smaller down payments than conventional loans and other benefits:

  • Down payments as low as 3.5%

  • More flexible credit qualifying requirements

  • You may be able to use money received as a gift toward your down payment

An FHA loan is a great option for first-time homebuyers. There are many other benefits to FHA loans. Contact Freedom Mortgage today to find out if you can benefit from an FHA loan.

What is VA loan?

A VA loan is a mortgage guaranteed by the U.S. Department of Veterans Affairs (VA). The VA helps millions of active military members, veterans and eligible surviving spouses become homeowners. VA home loans are provided by VA-approved lenders, such as banks and mortgage companies and are backed by the government. VA loans offer a number of benefits to help veterans realize the dream of homeownership including:

  • Competitive rate

  • No down payment, as long as the sales price does not exceed the appraised value

  • No private mortgage insurance premium; however, a VA funding fee is due at closing unless granted an exemption by the VA

  • No pre-payment penalties

  • Minimum credit score or 550 for standard transactions. For a jumbo or other non-standard VA loan, please contact a Loan Officer.

We have a passion for serving veterans and we are committed to providing personalized mortgage solutions and the exceptional service you expect and deserve.Contact Freedom Mortgage today to get started.

What is a USDA loan?

The United States Department of Agriculture (USDA) offers a Rural Development mortgage program to help low and moderate-income borrowers become homeowners or rehabilitate dwellings in eligible rural and suburban areas. The program is offered in all 50 states and Washington, D.C.

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FAQs

Who is the parent company of Freedom Mortgage? ›

Our parent company, J.G. Wentworth, has served the community since 1992. We created a streamlined, technology advanced organization to provide consumers with low mortgage rates and an efficient mortgage process. Affordable, fast, easy and eager to serve.

What system does freedom mortgage use? ›

Freedom, the largest FHA and VA lender in America, will continue to use Sagent's cloud-based technologies, including LoanServ (core servicing), Tempo (default management) and CARE (homeowner management).

Does Freedom Mortgage has an app? ›

Our Mobile app supports the following versions on the Android and IOS devices: Android – 8.0+ (Google no longer supports Android 7.0 due to security concerns) iOS – 12.0+

How do I set up recurring payments on Freedom Mortgage? ›

  1. Visit myaccount.freedommortgage.com or download the new mobile app from the iOS or Google Play stores. ...
  2. Step 1b. ...
  3. On the Account Details page, select "Recurring Payment" from the right-hand menu. ...
  4. Your minimum total monthly payment appears in the upper left corner of the page.
7 Mar 2022

What happened Freedom Mortgage? ›

Combined company to become seventh largest U.S. mortgage servicer. Mount Laurel, NJ – May 24, 2019 – Freedom Mortgage Corporation, and RoundPoint Mortgage Servicing Corporation announced they have entered into a merger agreement in which RoundPoint will become a wholly-owned subsidiary of Freedom Mortgage.

Does Chase bank own Freedom Mortgage? ›

The newly renamed unit will continue to provide funds to suit the unique requirements of USDA residential customers nationwide through the correspondent team that was in place during its ownership by JPMorgan Chase. Over 90 employees have joined Freedom Mortgage's team in the acquisition.

How do I talk to someone at Freedom Mortgage? ›

You may also contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 2 p.m. Eastern Time. You may also send a fax at (877) 233-5843 or mail to P.O.

Is freedom a good loan company? ›

TrustPilot gives Freedom Mortgage 2.5 out of 5 stars, based on 12 reviews. In 2021, the Consumer Financial Protection Bureau fielded 760 complaints about Freedom Mortgage loans. The most common complaints involved trouble during the payment process and applying for a mortgage.

Why is my mortgage being sold so often? ›

In hopes of a quicker profit, lenders will often sell the loan. If servicing a loan costs more than the money it brings in, lenders may attempt to sell the servicing of it to lower their costs. The lender may also sell the loan itself to free up money in order to make more loans.

Can you pay Freedom Mortgage with a credit card? ›

No, you cannot make a payment to Freedom Mortgage with a credit card. You can only make payments to us with a checking or savings account.

How can I pay my house off faster? ›

Here are some ways you can pay off your mortgage faster:
  1. Refinance your mortgage. ...
  2. Make extra mortgage payments. ...
  3. Make one extra mortgage payment each year. ...
  4. Round up your mortgage payments. ...
  5. Try the dollar-a-month plan. ...
  6. Use unexpected income. ...
  7. Benefits of paying mortgage off early.

How do I file a complaint against a Freedom Mortgage? ›

A toll-free consumer hotline is available at 877-276-5550.

Does paying your mortgage on the 15th hurt your credit? ›

So even though your mortgage payments are technically due on the first each month, you can pay as late as the 15th every month without any kind of penalty. No late fees, no credit report dings, no issues whatsoever.

Do mortgage payments come out automatically? ›

Choosing automated withdrawals pulled from your checking or savings account is another easy option to make sure your mortgage is paid on time each month. This means your lender automatically withdraws the mortgage payment from your bank account on a specific day each month.

Should I pay off my escrow balance? ›

There are benefits to paying extra on both accounts. Padding your escrow account is a good idea if you have an adjustable-rate mortgage that will allow your interest rate to go up. On the other hand, paying on your principal will pay off your loan much quicker and build equity in your home.

Is Freedom Mortgage still in business? ›

Family-founded and operated since 1990, Freedom Mortgage is a top mortgage lender. We specialize in mortgages that can help you buy or refinance a home regardless of your unique circumstances. We are particularly focused on helping our service members realize the American dream of homeownership.

Did Freedom Mortgage change their name? ›

"We are delighted that RoundPoint is now officially part of the Freedom family," said Stan Middleman, CEO of Freedom Mortgage. "RoundPoint brings over 378,000 new customers to the Freedom ecosystem, and we look forward to the opportunity to make them customers for life.

Is Freedom Mortgage a subprime lender? ›

American Freedom Mortgage, Inc.

AFM conducted business as a multi-state direct-to-consumer correspondent lender and mortgage broker specializing in the origination of subprime and Alt-A mortgage loans.

Why are mortgage companies laying people off? ›

Many other companies have shed workers as demand for mortgages hits record lows. Rising interest rates, high home prices and a shortage of listings have sidelined some buyers and slowed sales, which means fewer purchase loans, and the rate hikes have ended a spate of refinancing.

What bank has the lowest interest rate for mortgage? ›

Lenders with the best mortgage rates:
  • Freedom Mortgage: 2.66%
  • Bank of America: 2.80%
  • Veterans United*: 2.86%
  • Better Mortgage: 2.86%
  • PennyMac: 2.87%
  • AmeriSave: 2.90%
  • Navy Federal Credit Union*: 2.93%
  • Home Point Financial: 2.94%
12 Aug 2022

Is Freedom Mortgage a bank? ›

Freedom Mortgage is a non-bank, full-service mortgage company that provides mortgage loan servicing and originations through retail, wholesale, and correspondent channels.

How do I get the Freedom Mortgage to stop calling me? ›

To limit our sharing
  1. Call toll-free 1-855-690-5900 - our menu will prompt you through your choice(s)
  2. Mail the form below. Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice.

What does it mean when your mortgage is transferred? ›

What Is a Transfer of Mortgage? Transfer of mortgage is a transaction where either the borrower or lender assigns an existing mortgage (a loan to purchase a property—usually a residential one—using the property as collateral) from the current holder to another person or entity.

Why did my escrow go up? ›

Why Did My Escrow Payment Go Up? As we previously mentioned, if your escrow payment goes up, it's typically due to an increase in insurance costs or taxes. However, if you don't already have an escrow account, adding one will come with some new costs.

What credit score do you need for freedom mortgage? ›

You'll likely need a good to excellent credit score of at least 670 or higher to be considered for the Freedom Flex card.

What bank does Freedom Financial use? ›

Founded in 2014, FreedomPlus is part of the Freedom Financial Network family of companies. Its sister companies include Freedom Debt Relief, Consolidation Plus and Bills.com. FreedomPlus is an indirect lender, with all of its personal loans funded by Cross River Bank.

Does freedom mortgage have a prepayment penalty? ›

No prepayment penalties

A prepayment penalty is a fee some lenders may charge when you pay down or pay off a mortgage sooner than the terms require. There are no prepayment penalties with VA loans.

How many times can a mortgage be sold? ›

“Sometimes, a mortgage loan can be sold multiple times without the borrower's knowledge if the servicer doesn't change with the sale,” says Whitman. If your loan is sold or transferred and the servicer changes, here's what to expect and do: Expect to receive two notices. One will come from your current servicer.

How much do banks make selling mortgages? ›

Because lenders use their funds when extending mortgages, they typically charge an origination fee of 0.5% to 1% of the loan value, which is due with mortgage payments. 1 This fee increases the overall interest rate paid—also known as the annual percentage rate (APR)—on a mortgage and the total cost of the home.

Does a mortgage transfer affect credit score? ›

You are correct that having a closed or transferred account is not considered negative. However, any time there is a substantial change to your credit report, you may see a temporary dip in credit scores until your credit history stabilizes.

Do mortgage payments get reported to IRS? ›

If you're like millions of homeowners, you recently received a familiar, innocuous-looking document from your lender. Called Form 1098, it totes up how much interest you paid on your mortgage last year. Your lender is required by law to fill it out and send it to the IRS.

How can you get rid of PMI on an FHA loan? ›

Getting rid of PMI is fairly straightforward: Once you accrue 20 percent equity in your home, either by making payments to reach that level or by increasing your home's value, you can request to have PMI removed.

Can I pay my mortgage in cash? ›

Pay Off Your Balance In Cash: If you're able to save enough money to pay off the balance of your loan in its entirety, then this is an option. This is the option that most people think about when they want to pay off their mortgage early, even though there are plenty of other ways to handle it.

At what age should your house be paid off? ›

You should aim to have everything paid off, from student loans to credit card debt, by age 45, O'Leary says. “The reason I say 45 is the turning point, or in your 40s, is because think about a career: Most careers start in early 20s and end in the mid-60s,” O'Leary says.

What happens if I pay an extra $200 a month on my mortgage? ›

If you pay $200 extra a month towards principal, you can cut your loan term by more than 8 years and reduce the interest paid by more than $44,000. Another way to pay down your loan in less time is to make half-monthly payments every 2 weeks, instead of 1 full monthly payment.

Is paying your house off smart? ›

Paying off your mortgage early is a good way to free up monthly cashflow and pay less in interest. But you'll lose your mortgage interest tax deduction, and you'd probably earn more by investing instead. Before making your decision, consider how you would use the extra money each month.

Who is the vice president of Freedom Mortgage? ›

Don Jones - Vice President, Title Operations - Freedom Mortgage | LinkedIn.

What state is Freedom Mortgage in? ›

About Freedom Mortgage

As the nation's fifth largest mortgage provider, licensed in all 50 states, Freedom Mortgage is renowned for providing world-class service to its clients, borrowers and partners. The company was founded in 1990 and is headquartered in Mount Laurel, New Jersey.

How do I email a Freedom Mortgage? ›

You may also send a request via email to CustomerCare@FreedomMortgage.com, via fax to (866) 505-0948 or via mail to P.O. Box 50428, Indianapolis, IN 46250-0401. Please be advised, we are not able to send a payoff quote to a third party without the borrower's authorization.

How many days until mortgage is late? ›

What Is The Standard Mortgage Payment Grace Period? A grace period usually occurs between the end of a billing cycle and the date your fee is due. The amount of time varies depending on the lender and other factors, but in most circumstances, a lender usually permits a borrower 15 days from the due date.

What is a good credit score? ›

Although ranges vary depending on the credit scoring model, generally credit scores from 580 to 669 are considered fair; 670 to 739 are considered good; 740 to 799 are considered very good; and 800 and up are considered excellent.

What happens when you make a lump sum payment on my mortgage? ›

What Happens When You Make a Lump-Sum Payment. When you make a lump-sum payment on your mortgage, your lender usually applies it to your principal. In other words, your mortgage balance will go down, but your payment amount and due dates won't change.

What happens if you make 2 extra mortgage payment a year? ›

Making additional principal payments will shorten the length of your mortgage term and allow you to build equity faster. Because your balance is being paid down faster, you'll have fewer total payments to make, in-turn leading to more savings.

What happens if you make 1 extra mortgage payment a year? ›

Okay, you probably already know that every dollar you add to your mortgage payment puts a bigger dent in your principal balance. And that means if you add just one extra payment per year, you'll knock years off the term of your mortgage—not to mention interest savings!

Is it better to overpay mortgage monthly or lump sum? ›

Paying a lump sum off your mortgage will save you money on interest and help you clear your mortgage faster than if you spread your overpayments over a number of years.

How do I lower my escrow payment? ›

There are few ways to lower your escrow payments:
  1. Dispute your property taxes. Call your local assessor if you think your property tax bill is too high, and ask about the process to dispute your bill.
  2. Shop around for homeowners insurance. ...
  3. Request a cancellation of your private mortgage insurance.
28 Jun 2021

What happens to extra money in escrow account? ›

If taxes in your area happen to go down or your payments are overestimated, you will have too much money in your escrow account at the end of the year. Your lender will then pay the appropriate amount to the municipality, and the remaining amount goes to you.

Will I get a refund from my escrow account? ›

Paid off mortgage completely: If you have a remaining balance in your escrow account after you pay off your mortgage, you will be eligible for an escrow refund of the remaining balance. Servicers should return the remaining balance of your escrow account within 20 days after you pay off your mortgage in full.

Is Freedom Mortgage a public company? ›

Freedom Mortgage Corporation is a privately held company.

How do I file a complaint against a Freedom Mortgage? ›

A toll-free consumer hotline is available at 877-276-5550.

Is Freedom Mortgage a subprime lender? ›

American Freedom Mortgage, Inc.

AFM conducted business as a multi-state direct-to-consumer correspondent lender and mortgage broker specializing in the origination of subprime and Alt-A mortgage loans.

When was Freedom Mortgage founded? ›

About Freedom Mortgage

Founded in 1990 and headquartered in Mount Laurel, New Jersey, Freedom Mortgage is a full-service mortgage company that provides mortgage loans through retail, wholesale, and correspondent channels.

Is freedom a good loan company? ›

TrustPilot gives Freedom Mortgage 2.5 out of 5 stars, based on 12 reviews. In 2021, the Consumer Financial Protection Bureau fielded 760 complaints about Freedom Mortgage loans. The most common complaints involved trouble during the payment process and applying for a mortgage.

Does freedom mortgage have a prepayment penalty? ›

No prepayment penalties

A prepayment penalty is a fee some lenders may charge when you pay down or pay off a mortgage sooner than the terms require. There are no prepayment penalties with VA loans.

Is Freedom Mortgage FDIC insured? ›

Website Disclosures

Freedom Bank is chartered by the Texas Department of Banking and is a member of the Federal Deposit Insurance Corporation (“FDIC”). Deposits are insured by the FDIC.

How do I talk to someone at Freedom Mortgage? ›

You may also contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 2 p.m. Eastern Time. You may also send a fax at (877) 233-5843 or mail to P.O.

Why is my mortgage being sold so often? ›

In hopes of a quicker profit, lenders will often sell the loan. If servicing a loan costs more than the money it brings in, lenders may attempt to sell the servicing of it to lower their costs. The lender may also sell the loan itself to free up money in order to make more loans.

Who is the vice president of Freedom Mortgage? ›

Don Jones - Vice President, Title Operations - Freedom Mortgage | LinkedIn.

Why are mortgage companies laying people off? ›

Many other companies have shed workers as demand for mortgages hits record lows. Rising interest rates, high home prices and a shortage of listings have sidelined some buyers and slowed sales, which means fewer purchase loans, and the rate hikes have ended a spate of refinancing.

Does Freedom Mortgage pay well? ›

The average Freedom Mortgage salary ranges from approximately $35,000 per year for Front Desk Agent to $128,000 per year for IT Project Manager. Average Freedom Mortgage hourly pay ranges from approximately $13.34 per hour for Document Processor to $34.87 per hour for Payroll Specialist.

Why did my escrow go up? ›

Why Did My Escrow Payment Go Up? As we previously mentioned, if your escrow payment goes up, it's typically due to an increase in insurance costs or taxes. However, if you don't already have an escrow account, adding one will come with some new costs.

Did the Freedom Mortgage sell? ›

Merger increases Freedom Mortgage's MSR portfolio to more than $300 billion. Mount Laurel, NJ – August 18, 2020 – Freedom Mortgage Corporation and RoundPoint Mortgage Servicing Corporation announced they have completed their previously announced merger.

How many mortgages Does Freedom Mortgage have? ›

Freedom Mortgage's key accomplishments in 2021 included:

The company provided mortgages to nearly 500,000 consumers and families across the country totaling over $131 billion in origination volume.

How many employees does Freedom Mortgage have? ›

Freedom Mortgage has already added more than 1,200 new employees throughout the company since March, bringing its employee count to over 7,000 nationwide.

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